TECHNICAL SUPPORT

With over 20 years of experience in refrigeration, our technical team is dedicated to providing solution-based support to ensure the efficiency and reliability of your systems.

We recognize the importance of a skilled technical team in the success of any business. Our Technical Support services are designed to provide comprehensive assistance, ensuring that your systems operate smoothly, efficiently, and securely. All our technicians are trained to meet the high standards set by our Sanden Thailand factory.
Our technical team offers a full range of support for preventive maintenance on all Sanden coolers and ice makers.
Utilizing digital technology, our team generates real-time job cards that are detailed and accessible to customers at any time, creating a technical database for all Sanden-branded coolers for future references.
Our team is also well-versed in the latest inverter compressor technology, ensuring that we provide the most up-to-date support.

After-Sales Service Support:

Unit Preparation :

Sanden team ensures all the unit are thoroughly inspected, tested, and set for optimal performance and securely packaged before all the deliveries to ensure customer satisfaction.

Installation and Commissioning:

Proper installation and commissioning of a cooler is vital to ensure optimal functionality and performance. Before installation and commissioning the cooler at customer premises Sanden team ensures that all the necessary requirement are followed. Sanden team checks the Electrical connections at site, complete component assembly, carry out all safety checks and commissioning the cooler.

Troubleshooting of Sanden Coolers :

Sanden team ensures in undertaking root cause analysis to understand the faults arising from a cooler and recommended remedy to ensure normal resumption in unit operations. Ensuring that faults are noted, corrective measures made and technical observations and recommendations done. The process involves Identifying a problem, check operation of cooler, address specific issue / spare part, run performance checks after replacing spare part and giving a holistic report to customer

Preventive Maintenance :

Sanden team ensures that the unit is serviced as per SANDEN factory recommendations to ensure effective cooling and minimize on the breakdown cost. This is achieved by servicing the cooler mechanical parts, evaporative unit, condensing unit, motors, electrical wirings, controls and general servicing of the unit with a detailed report shared on works done and recommendations made.

Repairs :

Sanden team ensures to carry out a complete diagnosis of the cooler issue and implementing appropriate solution to restore functionality. All the repairs are carried out as per our Sanden Thailand factory standards by ensuring genuine spare parts are fitted and all other parameters checked.

Technical Training :

We conduct training to our corporate customers on specific technical topics. Elaborate explanations both through theoretical and practical training sessions for better understanding of the subject matter. Issuance of training certificates for documentations and reference.