At Sanden, we are committed to providing exceptional customer service by leveraging the latest in technology.
- Our Customer Service Department combines human empathy with advanced digital tools to ensure a seamless and personalized experience for every customer.
- We offer a unified communication platform across multiple channels, including phone, email, and social media. This multichannel approach guarantees a consistent and integrated experience, making it convenient for you to reach us anytime, anywhere.
- Our team is dedicated to delivering professional services that utilize cutting-edge technologies to boost efficiency and enhance customer satisfaction.
- We offer a comprehensive suite of services tailored to meet the unique needs of clients across various industries.
We offer various services that suit your need :
1) Annual Maintenance Contract - (Exclusive and Inclusive of Spare Parts)
2) Branding and Re-branding
3) Ad-hoc Services
4) Warranty related assistance
Annual Maintenance Services (Inclusive and Exclusive of Spare Parts)
Routine maintenance checks,Preventive maintenance to preempt breakdowns or wear and tear,Emergency or on-call services to address unexpected issues and replacement or repair of components (with or without additional charges, depending on the agreement)
Coverage:
- Full-service contracts: Includes both labor and parts.
- Partial-service contracts: Covers only labor and spare parts charged separately.
Schedule: Predetermined servicing intervals (e.g. quarterly, biannual),Flexibility for urgent visits based on need,Two / Three times services
Documentation:Maintenance logs, inspection reports, and records of repairs for transparency along with a dedicated digital job card portal
With the Inclusive spare part package you get
Enhanced Coverage: Includes the replacement of worn-out or defective parts as part of the service and commonly covered components: compressors, thermostats, fans, gaskets, etc.
Original Parts: Assures the use of genuine parts to maintain efficiency and reliability.
Additional Cost Savings: Reduces the financial burden of unexpected replacement part costs.
Documentation: Maintenance logs, inspection reports, and records of repairs for transparency along with a dedicated digital job card portal
Branding and Re-Branding :
At SANDEN we understand that a well-branded cooler does more than just keep products cold it strengthens your brand presence and enhances customer engagement. Whether you need new branding on your coolers or a fresh re-branding update.
Our Branding & Re-branding Services Include:
- High-quality branding that aligns with your brand identity.
- Re-skinning & Wrapping Services – Transform your old coolers with fresh, vibrant designs.
- Durable, Long-Lasting Materials – Ensuring branding withstands daily use.
Ad-Hoc Service
Ad Hoc Service address immediate needs for cooler maintenance, but they differ in scope and purpose.
- Nature: Comprehensive and thorough maintenance.
- Purpose: To ensure the cooler operates at its peak efficiency by addressing all potential issues at once.
- Scope:
- Includes deep cleaning, thorough inspections, repairs, and replacement of defective components.
- Focused on preventive care and holistic optimization.
- Flexibility: Scheduled as a one-off, covering everything from cleaning to diagnostics.
- Cost: Typically higher due to the depth of services provided.
- Examples:
- Full inspection and cleaning of internal and external parts.
- Testing and recalibrating the thermostat.
- Checking refrigerant levels and sealing any leaks.
- Replacing multiple worn-out parts, if necessary.
Warranty-related Assistance :
Warranty-related assistance ensures that customers can address defects or issues covered under the warranty terms.
Manufacturer Warranty
Extended Warranty
Common Exclusions in Warranty
- Damages due to mishandling or improper installation.
- Wear and tear or consumable parts like filters.
- Repairs by unauthorized personnel or use of non-genuine parts.
We are constantly working to enhance our services by staying at the forefront of technological advancements. Through regular updates to our digital tools and incorporating customer feedback, we aim to continually improve your experience.
Get in touch with us to know more about our services : customerservice@sandenintercool.co.ke